Telephony01
Inbound & outbound voice pipeline
Natural multi-turn conversations with low-latency response, interrupt handling, and intent routing built for real call volume.
Specialist AI Partner · Services
AI Voice Agents
Production voice agents that answer, qualify, book, and hand off — wired into your telephony and CRM for mid-market and enterprise operations.
Exact Deliverables
What we build & deploy for your operation
Clear scope boundaries and production deliverables agreed before build begins.
- Integration02
PBX & carrier integration
Direct bridges to common SIP, cloud PBX, and telephony providers so agents sit inside how you already take calls.
- CRM03
CRM & calendar sync
Bookings, notes, and dispositions written back to your CRM and calendars in real time — no double entry.
- Escalation04
Warm transfer & human fallback
Context-rich escalation to your team when the caller needs a person — without repeating the entire story.
- Security05
Encrypted call artifacts
AES-256 protected recordings and transcripts with PII-aware handling aligned to your retention policy.
- Compliance06
Consent & compliance controls
Recording consent flows, audit trails, and operational guardrails suited to regulated mid-market environments.
Security & Compliance Architecture
Enterprise data protection built into every system
We build for mid-market operators with strict privacy, encryption, and compliance mandates. Your operational data remains fully isolated and secure.
- Data Protection01
End-to-End Encryption (AES-256 & TLS)
All data payloads, conversation logs, and database records are encrypted in transit and at rest (AES-256) with zero open exposure.
- Single-Tenant02
Isolated Environments & Private Infrastructure
Deploy inside your private cloud environment or isolated single-tenant infrastructure, with staging fully separated from production.
- IP Safety03
Zero Public Model Training
Your proprietary operational data, scripts, and customer interactions are strictly private and never used to train third-party models.
- Compliance Ready04
SOC 2-Aligned Practices & GDPR Compliance
Built-in role-based access control (RBAC), immutable audit logs, secret rotation, and full GDPR / UK DPA data compliance, following SOC 2-aligned security practices.
Delivery Roadmap
HowMirlo Systems delivers
From disciplined discovery to production cutover and retained optimization - every engagement follows a clear delivery model built for mid-market and enterprise operators.
Get a free assessment00-1
Phase 01 · Discovery & Diagnosis
00-2
Phase 02 · Design & Architecture
00-3
Phase 03 · Staging Build
00-4
Phase 04 · Testing & Validation
00-5
Phase 05 · Integration & Go-Live
00-6
Phase 06 · Support & Optimization
- Phase 01 · Discovery & Diagnosis: We map your current call flows, telephony, and booking stack, systems, constraints, and success metrics before any build starts — with a written scope and sign-off.
- Phase 02 · Design & Architecture: We design the technical architecture, data flows, security plan, and success criteria. Nothing moves to build without your approval.
- Phase 03 · Staging Build: We build in an isolated staging environment against your stack — never directly on live production systems.
- Phase 04 · Testing & Validation: We validate against agreed metrics, edge cases, and security requirements, then run client UAT before go-live.
- Phase 05 · Integration & Go-Live: We execute a phased cutover with monitoring and a rollback plan so operational risk stays controlled.
- Phase 06 · Support & Optimization: We stay accountable after launch with performance reviews, tuning, and a named point of contact — not a ticket black hole.
Find your starting point
Wherever you are with AI, we meet you there
Select your current stage of AI adoption to see how Mirlo Systems helps you move forward with clarity and measurable ROI.
- Stage 01
"We haven't started with AI yet"
Not sure where AI actually fits in your operation. We run a focused audit, show you exactly where it pays off, and build a prioritized roadmap - before you spend on anything.
AI Strategy & AdvisoryAuditRoadmap - Stage 02
"We tried AI and it didn't stick"
A chatbot or off-the-shelf tool didn't hold up in real operations. We rebuild it properly - integrated with your actual systems and tested against real workload, not a controlled test.
Custom AI DevelopmentIntegrationRebuild - Stage 03
"AI is working, we want more of it"
One system is proving out. Now scale it - more coverage, more automation, better reporting - without breaking what's already working.
Workflow AutomationAI Reporting & AnalyticsScale
Service Common Questions
Common Questions
Established mid-market and enterprise operators with meaningful call volume, an existing CRM/telephony stack, and the budget to partner on production systems — not experimental chat demos.
- Who is AI Voice Agents for?
- Established mid-market and enterprise operators with meaningful call volume, an existing CRM/telephony stack, and the budget to partner on production systems — not experimental chat demos.
- Will callers know they are speaking with AI?
- We configure disclosure and persona to your policy. The priority is reliable outcomes — booking, triage, routing — with natural cadence and clear escalation paths.
- Can this integrate with our current phone system?
- Yes. Mirlo Systems builds against the telephony and CRM you already run. If a connector is missing, we design a secure integration path during discovery.
- Do we own the voice system after launch?
- Yes. You own the configuration, prompts, workflows, and access. We do not trap your operation inside a proprietary lock-in model.
- How do we start?
- Get a free assessment. We review your call flows, stack, and constraints, then give a clear recommendation on fit, scope, and next steps.